Privacy Policy

Effective date: 3 April 2026

Landlord Wise Pty Ltd ("we", "us", "our") operates the Landlord Wise platform at landlordwise.com.au. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform, in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

By using Landlord Wise, you consent to the practices described in this policy. If you have questions or concerns, please contact us at daniel@landlordwise.com.au.

1. Information We Collect

We collect the following types of information:

  • Account information – when you register or sign in, we collect your name, email address, and authentication details.
  • Property and tenancy data – information you enter into the platform, including property details, tenancy agreements, condition reports, maintenance records, and documents you upload.
  • Financial data – rental income, expenses, depreciation records, and other financial information you enter.
  • Usage data – information collected automatically, such as your browser type, IP address, device information, pages visited, referral URLs, timestamps, and how you interact with the platform.
  • Payment information – payment details are processed by our third-party payment provider. We do not store your credit card or bank account details on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Landlord Wise platform
  • Process payments and manage your subscription
  • Send service notifications, reminders, and important updates
  • Improve the product, fix bugs, and develop new features
  • Comply with legal obligations

3. Third-Party Services

We use third-party cloud infrastructure, AI providers, and payment processors to operate the Landlord Wise platform. These third parties may process your data as part of delivering the service. Each third-party provider operates under its own privacy policy and security practices.

These providers are prohibited from using your personal information for any purpose other than providing the services we have engaged them to deliver.

4. AI-Powered Features

Landlord Wise includes AI-powered features, including the Wise AI Assistant. When you use these features, your queries, AI responses, relevant account data, IP address, browser or device information, page URL, and timestamps may be processed or stored to generate responses, monitor safety and quality, troubleshoot errors, prevent abuse, and improve the service. This processing is subject to those providers' terms and data handling practices where third-party AI providers are used.

Wise AI provides general information only and is not legal advice. Always verify current requirements with Consumer Protection WA or a qualified professional before taking action.

5. International Data Transfers

Some of our third-party service providers are based outside of Australia. Your data may be transferred to, stored in, and processed in countries outside of Australia. We take reasonable steps to ensure your data is handled in accordance with this policy and applicable Australian privacy law.

6. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Data is encrypted in transit using HTTPS. However, no method of transmission or storage is 100% secure and we cannot guarantee absolute security.

7. Data Breach Notification

If we become aware of a data breach that is likely to result in serious harm to you, we will notify you as soon as practicable. We will also notify the Office of the Australian Information Commissioner (OAIC) where required under the Notifiable Data Breaches scheme.

8. Data Retention

We retain your data for as long as your account is active. If you request account deletion, we will delete your personal data and associated records. Some data may be retained where required by law or for legitimate business purposes.

9. Your Rights

You have the right to:

  • Access your personal data at any time through the platform
  • Request correction of any inaccurate personal information
  • Request deletion of your account and all associated data

To exercise any of these rights, contact us at daniel@landlordwise.com.au.

10. Complaints

If you have any complaints about the way we handle your personal information or believe we have breached the APPs, please contact us at daniel@landlordwise.com.au. We will respond promptly and investigate your complaint. You may also contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or at oaic.gov.au.

11. Children

Landlord Wise is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through an in-app notification. Your continued use of Landlord Wise after changes are posted constitutes your acceptance of the updated policy.

13. Contact

If you have any questions about this Privacy Policy or how we handle your data, contact us at daniel@landlordwise.com.au.